Support

To sign up, you'll need to click the “Request Access” button on the March of Giants Steam page. The Closed Alpha is limited to PC players in North America and will only be available in English. A Steam account is required to sign up.
If selected, you'll receive an email notification from Steam. Given that this game is in the early stages of development, the developers are initially looking to gather feedback from a focused group of players before expanding the testing to a wider audience. As a result, only a limited number of participants will be selected for this Closed Alpha phase. Linking your Amazon Games iD to your Steam and Discord account provides a variety of perks and rewards but is not required to participate in the Alpha test.
The Closed Alpha for March of Giants begins on Tuesday, September 2nd at 10 AM PT / 1 PM ET and runs until Wednesday, September 10th.
- Sept 2: 10 AM PT / 1 PM ET to 12 AM PT / 3 AM ET
- Weekdays: 3 PM PT / 6 PM ET to 12 AM PT / 3 AM ET
- Weekends: 7 AM PT / 10 AM ET to 12 AM PT / 3 AM ET
Outside PvP matchmaking hours, players will still be able to try out new Giants, practice against bots, and form custom games.
MINIMUM SYSTEM REQUIREMENTS - 60 fps target @ 1080p | 75% RENDER SCALE | LOW PRESET
- OS: Windows 10/11 64-bit
- Processor: Intel Core i5-11600 | AMD Ryzen 3 3100
- Graphics: NVIDIA GeForce GTX 1650 4 GB | AMD Radeon RX 6400 4 GB
- Memory: 8 GB RAM dual channel
- DirectX: 12
- Network: Broadband Internet connection
- Storage: 15 GB available space
RECOMMENDED SYSTEM REQUIREMENTS - 60 fps @ 1080p | 100% RENDER SCALE | MEDIUM PRESET
- OS: Windows 10/11 64-bit
- Processor: Intel Core i5-11600 | AMD Ryzen 3 3100
- Graphics: NVIDIA GeForce RTX 2060 Super 8 GB | AMD Radeon RX 5700 XT 8GB
- Memory: 16 GB RAM dual channel
- DirectX: 12
- Network: Broadband Internet connection
- Storage: 15 GB available space
RECOMMENDED SYSTEM REQUIREMENTS - 120 fps @ 1440p | 100% RENDER SCALE | HIGH PRESET
- OS: Windows 10/11 64-bitProcessor: Intel Core i5-12400 | AMD Ryzen 5 7600X
- Graphics: NVIDIA GeForce RTX 3080 10 GB | AMD Radeon RX 6800 XT 16 GB
- Memory: 16 GB RAM dual channel
- DirectX: 12Network: Broadband Internet connection
- Storage: 15 GB available space
System requirements may change over time.
This is a Confidential playtest of March of Giants and your participation in this pre-release test is subject to Section 2.8 of our Terms of Use. By participating, you agree to maintain confidentiality except that you may share your personal experiences and impressions online. However, you remain strictly prohibited from sharing any screenshots, recordings, or other visuals of in-game content. Any breach of these terms will be treated seriously. We hope you enjoy playing and appreciate your feedback.
We take harassment and disruptive play seriously and are committed to maintaining a positive space for everyone. Our approach combines active monitoring, community moderation, and consistent enforcement of our community guidelines. We encourage players to report disruptive behavior using in-game tools so we can take swift action. Closed Alpha insights will help us improve player safety measures, while additional features are already in development for future tests.
Our studio maintains a strict no-tolerance policy toward cheating or actions designed to gain unfair advantages. We use protection systems and active monitoring to detect and prevent cheating, while partnering with AWS security engineers for robust infrastructure.
We'll use insights from the Closed Alpha, together with other planned initiatives, to inform future tests and deliver ongoing improvements to our anti-cheat systems. Players can report suspicious behavior in-game or via Discord to help us investigate.
Amazon Games iD is our exclusive identity system for Amazon Games titles. While not required to participate in the Alpha, linking it to your Steam account provides a variety of perks!
- A token to instantly unlock a Giant of your choice
- Pre-launch rewards delivered later in development
- Access to the pre-launch channels in the March of Giants Discord
  - A key to invite a friend to the Closed Alpha (limited quantity; distributed through the March of Giants Discord)
- Important game updates about March of Giants.
If you need assistance, our Amazon Games iD Help Center is available.
Follow these steps to redeem the code on Steam:
1. Launch your Steam client
2. Select "Games" on the top navigation bar and click on "Activate a Product on Steam".
3. Type or paste the code in the field and click on Confirm.
Each code is redeemable only once. If you are not able to redeem it, the code may have already been claimed.
Discord: The official March of Giants Discord server will be the primary source to provide feedback or to chat with other Alpha players.
- YOU MUST have linked your Amazon Games iD and Steam accounts in order to access the Alpha-only section of the Discord server, where these channels are available.
End of Alpha In-Game Survey: Two days before the Alpha ends, we will be sending out an in-game survey to gather feedback on your experience. Amazon Games iD is not required for this survey.
Encountering disruptive players or cheaters in your matches? If you witness disruptive behavior, cheating, or any violations of our Code of Conduct, please use the in-game player report feature to help us maintain a fair gaming environment.
How to Report a Player In-Game
During a match
- Open the menu (default key: Esc)
- Locate the player you want to report
- Click the flag icon next to their Display Name
- Select up to 3 reasons for your report in the modal window
- Click "Report Player" to submit your report
What Happens Next?
Our moderation team reviews every report submitted. Appropriate action is taken against players found to be cheating or violating our rules, which may include warnings, feature restrictions, temporary suspensions, or permanent game bans depending on the severity.
Important Guidelines
- Reporting is anonymous; reported players cannot see who reported them
- Don't threaten to report; avoid telling players you're reporting them
- Report individually; don't ask other players to mass-report someone
- Be accurate; only report genuine violations you've witnessed
Your reports help us protect the integrity of March of Giants and ensure everyone can enjoy fair, competitive matches.
Players can use the Game Session ID (generally called Match ID) when reporting players for cheating or disruptive behavior, providing a reference point for investigations.
How to Find Your Game Session ID
- Look at the bottom-left corner of your screen during any ongoing match
- The Game Session ID appears as a series of letters and numbers
- Include this ID when submitting reports through our Discord channel or contacting support
Why It's Important
The Game Session ID helps our developers quickly locate and analyze specific matches for debugging, investigating reports, and resolving issues.
Game crashes are often caused by third-party software that interferes with game processes.
Common culprits include:
- Overlays (Nvidia GeForce Overlay, Discord Overlay, Overwolf etc.)
- Antivirus software with real-time scanning
- Debugging tools or development software
- Virtual environments (VMs, emulators)
- System modification
To resolve:
1. Disable third-party overlays and background software
2. Temporarily disable antivirus real-time protection
3. Close unnecessary programs running in the background
4. Restart the game to test stability
5. Re-enable software one at a time to identify the specific cause
Additional steps:
1. Update your graphics drivers to the latest version
2. Verify game files through Steam "Verify integrity of game files"
3. Run the game as administrator if the issue persists
File corruption can be caused by a bad installation or hardware issues. Repairing, deleting, and/or reinstalling the game should resolve this issue.
To repair via Steam:
1. Right-click the game in your Steam library
2. Select "Properties"
3. Go to "Installed Files"
4. Click "Verify integrity of game files"
If the issue persists after verification, try a complete reinstall of the game.
If your Amazon Games iD account has already been compromised, contact customer support to recover it.
While we work hard to keep your account secure, we recommend following these security guidelines to ensure maximum account protection while playing March of Giants, regardless of whether your Amazon Games ID is linked to your Steam account.
Steam Security
- Enable Steam Guard two-factor authentication
- Select a strong, unique password
- Keep the email address tied to your Steam account secure
- Avoid insecure or public computers
- Always log out of your account on shared machines
Follow the official Steam Account Security Recommendations.
Amazon Games Security
- Choose a strong, unique password
- Secure and verify your email address
- Enable Two-Step Verification (2FA)
- Don't buy or share accounts
- Keep your devices secure
- Avoid using "Keep Me Signed In" on public devices
- Untrust browsers and apps when finished
View our Account Security Best Practices for more information.
Important Reminder
An Amazon Games employee will never ask for your password or login credentials. If someone contacts you claiming to be from Amazon Games or March of Giants and requests your account information, do not share any details. Instead, report the user on the platform where the contact occurred.
If you are unable to log in to your Steam or Amazon Games iD account and suspect your account has been compromised, follow these steps immediately:
Steam Account Recovery
- Scan your computer for malware and viruses
- Request a password reset through Steam Support
- Change your email password (the email linked to your Steam account)
- Enable Steam Guard if not already activated
If you still cannot access your account, please see the Steam Retrieving a Lost or Stolen Steam Account for detailed instructions.
Amazon Games ID Account Recovery
- Attempt to reset your password using the "Forgot password?" option
- Check for unauthorized linked accounts and unlink any you don't recognize
- Untrust browsers and apps from your account settings
- Sign out of all devices, using the "Sign out everywhere" option
- Enable Two-Step Verification (2FA), once you regain access
View our Account Security Best Practices for more information.
If you still cannot access your account, contact customer support immediately for further assistance.
Prevention Reminder
- Use unique, strong passwords for all accounts
- Never share your login credentials
- Regularly review account activity
- Keep your devices and browsers updated
We take violations against our Code of Conduct seriously. Depending on the severity of the infraction, we may issue a permanent ban without previously issuing a warning or suspension. We want our games to be safe and inviting places for everyone and we take that responsibility seriously.
Penalties against your account due to violations of the Code of Conduct can include the following:
- Temporary suspensions
- Permanent bans
Penalty Types
What's a temporary suspension?
A temporary suspension can result when you commit an infraction against the Code of Conduct.
The infraction was deemed severe enough to temporarily suspend you from playing the game. The behavior leading to temporary suspension can include repeated minor infractions, or more severe violations of the Code of Conduct. A temporary suspension ranges from 24-168 hours, but can be longer depending on the severity of the infraction and past behavior.
While we do not wish to remove players from the game, we’re dedicated to maintaining a safe, fun, and fair environment within our games. If you've recently received a temporary suspension, we recommend reviewing the Code of Conduct to ensure that you don’t commit additional infractions that could result in a permanent ban from the game.
What's a ban?
A permanent ban from the game is the result of severe or repeated infractions against the Code of Conduct.
The infractions can include:
- Receiving multiple penalties and continuing to violate the Code of Conduct.
- A single violation deemed severe enough that you're no longer allowed to access the game.
Appeal a Penalty
If you believe that have you incorrectly received a penalty, you can appeal by following the steps here. There are no other channels for appealing your penalty. Filing multiple appeal tickets won't expedite the appeal process, and we won't review an appeal request more than once.